Privacy Policy

1. Information We Collect

At Xigox, we collect information that you provide to us when you use our laptop and computer repair services:

• Personal information (name, email address, phone number)
• Device information (laptop/computer brand, model, serial number)
• Service details (repair type, issue description)
• Payment information (processed securely through our payment partners)

2. How We Use Your Information

We use the collected information for:

• Providing and improving our repair services
• Communicating with you about your device repairs
• Sending service updates and repair status notifications
• Processing payments securely
• Maintaining warranty and service records
• Complying with legal obligations

3. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Your data is stored securely, and we limit access to authorized personnel only. We regularly review our security practices to ensure the safety of your information.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With parts suppliers when necessary for device repairs
• With payment processors for transaction completion
• When required by law or legal processes
• To protect our rights and prevent fraud

5. Device Data Protection

For Repairs: When you bring your laptop or computer for repair, we take utmost care to protect your personal data stored on the device. We recommend backing up important data before service. We are not responsible for data loss during repairs unless explicitly covered in our service agreement.

For Sold/Traded Devices: If you sell your device to Xigox, we perform secure data wiping as part of our standard process to ensure your privacy. However, we strongly recommend that you factory reset your device and remove all personal accounts (iCloud, Google Account, etc.) before handing it over. Once a device is sold to us and processed, data recovery is not possible.

6. Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications
• Object to processing of your personal data

7. Cookies and Tracking

Our website uses cookies to improve user experience and analyze site traffic:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

8. Third-Party Services

We use trusted third-party services for specific functionalities:

• Google Analytics: Website traffic analysis
• Payment Gateways: Secure payment processing
• WhatsApp Business: Customer communication
• Email Services: Service notifications and communication

These services may collect data subject to their own privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

10. Data Retention

We retain your personal information only as long as necessary to:

• Provide our repair services
• Maintain warranty and service records
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Service records are typically retained for 3 years from the last service date.

11. International Data Transfers

Your data is primarily stored and processed in India. Some third-party services we use may transfer data internationally. We ensure appropriate safeguards are in place for any international data transfers.

12. Changes to Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting a prominent notice on our website
• Sending you an email notification
• Updating the "Last updated" date at the top

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Your Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this privacy policy. If you do not agree with this policy, please do not use our services.

14. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: